You’re already a skiline.cc user and are asking yourself how you can take part in the BMW xDrive Cup? 

You can also use your skiline.cc access data to log into the BMW Mountains website. If you have not yet submitted all of the data relevant to BMW, you will be asked to provide them by the system once. You can then view your details on both skiline.cc and BMW Mountains and collect points for the competition

Have you linked your Jungfrau Winner Card Account with Skiline.cc and wish to log in to bmw-mountains.com?

When you linked to skiline.cc, a new password was generated for you for security reasons. You can request your password by selecting the Reset Password function at skiline.cc. You will then be able to log in to bmw-mountains.com and view your data using your Winner Card user name or Winner Card e-mail address and your Skiline password.

If you have any further questions, please contact: support_bmwmountains@bmw.com

You can’t confirm your registration because you haven’t received a confirmation e-mail after registering on BMW Mountains?

The most common causes for undelivered e-mails are:

* a typo in the e-mail address

* your e-mail inbox is full and cannot receive any more e-mails 

* the e-mail has been intercepted by your spam or junk filter.

Please contact support_bmwmountains@bmw.com giving your user name and e-mail address.

Your personal profile does not list any or all of your points?

* Please check that you have correctly entered the ski pass with your stored data first. Enter your ski pass either at the login, in the teaser to the left of your profile, or on the “My Ski Days” page. Select your ski region, enter the number on your ski pass and click “Add Ski Pass”.

  * Please note that the points are calculated and credited to your profile only twice a day (at about 12:00 am and 20:00 pm). For this reason, the points earned with ski passes you have just entered may not be shown until the following day.

  * In the BMW xDrive Cup area Courchevel it is only possible to collect the Skimovie points due to local data protection regulations.

Data or lift rides are missing on the ski pass you have entered?

This can generally be put down to connection problems when the reader in the ski resort attempts to communicate with the database. This is beyond our control. As soon as a connection has been made, the missing lift trips are automatically added within one day.

For further questions, please contact our user support at support_bmwmountains@bmw.com

• It can take a while until your media become available

• Your ski pass may not have been entered correctly

• No media were recorded with the ski pass

• The facility used was defective

• The facility used was not a BMW xDrive Cup facility

• The media you are looking for are older than 60 days

Should no media become available after several minutes, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

• Typing error during ski pass entry

• Wrong ski resort was selected during entry

• Wrong date was selected during ski pass entry

• It was temporarily not possible to connect to the ski lift operator

Should you not be able to add your ski pass successfully, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

• Registered email address and username

• Number of media you are looking for

• Type of media you are looking for (panorama photos, speed photos, ski movies)

• Name of the ski resort

• Date and approximate time when the media were taken

• Brief description (how many people, colour of skiwear…)

• Your ski pass has not been updated

• There are not media associated with your ski pass (ski movies, speed photos, photos)

• First access did not take place at this ski resort (destination)

• Faulty connection to ski lift operators

• A temporary technical issue

Should your points score be incorrect, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Username and registered email address

• Amount and type of missing points

• The exact day (date) for which points are missing and which points are missing

• Your username and registered email address

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

The system is only allowing me to upload a maximum of 4 ski passes per hour.

For capacity reasons, no more than 4 ski passes can be entered per hour. This means that you will have to wait for 60 minutes after entering 4 ski passes before being able to add additional ski passes.

For capacity reasons, no more than 4 ski passes can be entered per hour. This means that you will have to wait for 60 minutes after entering 4 ski passes before being able to add additional ski passes. 

Davos — Klosters (CH)

Lech/Zürs (AT)

Courchevel (FR)

Val D'Isere (FR)

Kronplatz (IT)

This means that the ski pass will not appear in and cannot be added to the user profile if there are no media associated with the ski pass, as there is no additional information to be retrieved.

You can update your ski pass via https://bmw-mountains.com/de/profil. Once there, please open your ski pass overview via “Your ski passes”. Using the settings icon (small wheel on the right side of your ski pass number), you can then update your ski pass. 

• Registered email address or username

• Which media should be deleted

You can add your Snow Card Tirol to your profile during your ski pass upload by selecting the “Snow Card Tirol” option under “Destination” instead of a destination. 

You can add your 3-Täler-Pass to your profile during your ski pass upload by selecting the “3-Täler-Pass” option under “Destination” instead of a destination.

If your username does not accept your password or your email address during the login process, it could be due to one the following reasons:

• Caps lock is on

• A typing error was made

• You have a second account (with different login details)

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

• You are not fully registered as you have not yet confirmed your registration

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

If you are not able to register, it could be due to one of the following reasons:

• A temporary technical issue

• Your email address has already been used to register

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Screenshot of the error message

Please contact our support team under support_bmwmountains@bmw.com to address this matter. Please provide the following details in your message:

• Your registered email address or username

• The email with the faulty link

• You can change your password in your personal settings area.

• You can change your password by requesting a password reset link before logging in.

Should you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com.

• Your username and registered email address

• Photo of your ski pass (front and back side), or your ski pass number

• Date of your ski day

• Name of your ski resort

• Description of the error

• Screenshot of the error message

If you are only seeing a placeholder — without a picture — then this is due to a temporary error in the camera. This means that the camera’s shutter was released but that the video/photo was not recorded. In this case, there are unfortunately no media available. 

If you are only seeing a still image with the speed — without a picture — then this is due to a temporary error in the camera. Here, it was only the timing mode that was active. This means that only the speed could be read and that the camera’s shutter was unfortunately not released. In this case, there are unfortunately no media available. 

• Registered email address or username