You can’t confirm your registration because you haven’t received a confirmation e-mail after registering on BMW Mountains?

The most common causes for undelivered e-mails are: 

• a typo in the e-mail address 

• your e-mail inbox is full and cannot receive any more e-mails  

• the e-mail has been intercepted by your spam or junk filter. 

Please contact support_bmwmountains@bmw.com giving your user name and e-mail address.

As soon as your ski pass has been integrated into your account, you will able to retrieve any associated media, such as photos and videos, via https://bmw-mountains.com/de/profil/album-foto.

Please note that it can take several minutes until you can retrieve your photos and videos on your profile. 

• It can take a while until your media become available

• Your ski pass may not have been entered correctly

• No media were recorded with the ski pass

• The facility used was defective

• The facility used was not a BMW xDrive Cup facility

• The media you are looking for are older than 60 days

Should no media become available after several minutes, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

• Typing error during ski pass entry

• Wrong ski resort was selected during entry

• Wrong date was selected during ski pass entry

• It was temporarily not possible to connect to the ski lift operator

Should you not be able to add your ski pass successfully, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

• Registered email address and username

• Number of media you are looking for

• Type of media you are looking for (panorama photos, speed photos, ski movies)

• Name of the ski resort

• Date and approximate time when the media were taken

• Brief description (how many people, colour of skiwear…)

Please note that points are only calculated and added to your profile twice a day (approx. 12:00 and 20:00). For this reason, it could happen that you only see the points from a recently entered ski pass the next day. If you have already added your ski pass to your profile, you will be able to update it manually under https://bmw-mountains.com/de/profil.

Missing or incorrect points could be due to the following reasons:

• Your ski pass has not been updated

• There are not media associated with your ski pass (ski movies, speed photos, photos)

• First access did not take place at this ski resort (destination)

• Faulty connection to ski lift operators

• A temporary technical issue

Should your points score be incorrect, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:

• Username and registered email address

• Amount and type of missing points

• The exact day (date) for which points are missing and which points are missing

• 3-part: these number is made up of three parts separated either by hyphen or slashes. Example: 467/77/32122 or 8000-765-3600

• 4-part: usually you will find the ticket number at the printed front side of the lift ticket. It consists of 4 parts separated by a hyphen. Prior to the first number there might be a * (which should not be entered). Example: 1-1234-12-234555

• Ski pass with WTP number: Enter the one of your skiing days and number printed on the back. Example: 6907CF24-0E3-13

• Dolomiti Skipass: If your ski pass has neither 4 nor 3 digits, enter the number on the back consisting of 2 digits. Example: 50/27653

• Swisspass: The number should be added without the seperators, incl. one of their skiing days and the postal code. Example: S75-764-258-879

• Ticketcorner: to be added 33000000000 with one of the skiing days. Example 33 000 000 000

Should you require assistance, you are welcome to contact our support team to do so under support_bmwmountains@bmw.com. Please provide the following information in the message to our support team:

• Your username and registered email address

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

For capacity reasons, no more than 4 ski passes can be entered per hour. This means that you will have to wait for 60 minutes after entering 4 ski passes before being able to add additional ski passes. 

• Davos — Klosters (CH)

• Lech/Zürs (AT)

• Courchevel (FR)

• Val D'Isere (FR)

• Kronplatz (IT)

This means that the ski pass will not appear in and cannot be added to the user profile if there are no media associated with the ski pass, as there is no additional information to be retrieved.

Using the settings icon (small wheel on the right side of your ski pass number), you can then update your ski pass. 

Using the settings icon (small wheel on the right side of your ski pass number), you can then update your ski pass. 

• • Registered email address or username

  • Which media should be deleted

  
  

You can add your Snow Card Tirol to your profile during your ski pass upload by selecting the “Snow Card Tirol” option under “Destination” instead of a destination. 

The number can be in 3 or 4 parts. You will find the ticket number at the printed front side of the lift ticket. Enter the number as shown on the ticket.

Bsp: 01-1234-12-234555

You can add your 3-Täler-Pass to your profile during your ski pass upload by selecting the “3-Täler-Pass” option under “Destination” instead of a destination.

The number can be in 3 or 4 parts. You will find the ticket number at the printed front side of the lift ticket. Enter the number as shown on the ticket.

Bsp: 01-1234-12-234555

If your username does not accept your password or your email address during the login process, it could be due to one the following reasons:

• Caps lock is on

• A typing error was made

• You have a second account (with different login details)

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

• You are not fully registered as you have not yet confirmed your registration

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Registered email address and username

• A temporary technical issue

• Your email address has already been used to register

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:

• Screenshot of the error message

Please contact our support team under support_bmwmountains@bmw.com to address this matter. Please provide the following details in your message:

• Your registered email address or username

• The email with the faulty link

• You can change your password in your personal settings area.

• You can change your password by requesting a password reset link before logging in.

Should you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com.

• Your username and registered email address

• Photo of your ski pass (front and back side), or your ski pass number

• Date of your ski day

• Name of your ski resort

• Description of the error

• Screenshot of the error message

If you are only seeing a placeholder — without a picture — then this is due to a temporary error in the camera. This means that the camera’s shutter was released but that the video/photo was not recorded. In this case, there are unfortunately no media available. 

If you are only seeing a still image with the speed — without a picture — then this is due to a temporary error in the camera. Here, it was only the timing mode that was active. This means that only the speed could be read and that the camera’s shutter was unfortunately not released. In this case, there are unfortunately no media available. 

Should you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com.

Please provide the following details in your message:

• Registered email address or username