You have a question? We´ll be pleased to help you.

How can I register?
To register, please click on the “Register now” button on the homepage. A new window will open containing a registration form. Please complete the form. As soon as you have submitted the form, you will receive a link via email. You must confirm the link to conclude the registration process.


You can’t confirm your registration because you haven’t received a confirmation e-mail after registering on BMW Mountains?

The most common causes for undelivered e-mails are: 

• a typo in the e-mail address 

• your e-mail inbox is full and cannot receive any more e-mails  

• the e-mail has been intercepted by your spam or junk filter. 


Please contact support_bmwmountains@bmw.com giving your user name and e-mail address.

I have taken a photo or a video. Where can I find it?
You can register on BMW Mountains to create a personal account. Once you have successfully logged in, you can click on the “Add ski pass” button to scan your relevant ski pass or add your ski pass number.


As soon as your ski pass has been integrated into your account, you will able to retrieve any associated media, such as photos and videos, via https://bmw-mountains.com/de/profil/album-foto.


Please note that it can take several minutes until you can retrieve your photos and videos on your profile. 

I have entered my ski pass, but I can still not view my media. When are they going to be updated on my account?
Your inability to see your pictures and videos on your account may be due to one of the following reasons:


• It can take a while until your media become available

• Your ski pass may not have been entered correctly

• No media were recorded with the ski pass

• The facility used was defective

• The facility used was not a BMW xDrive Cup facility

• The media you are looking for are older than 60 days


Should no media become available after several minutes, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:


• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort


I cannot enter my ski pass. What could be the reason?
If you are not able to enter your ski pass, it could be due to one of the following reasons:


• Typing error during ski pass entry

• Wrong ski resort was selected during entry

• Wrong date was selected during ski pass entry

• It was temporarily not possible to connect to the ski lift operator


Should you not be able to add your ski pass successfully, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:


• Registered email address and username

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort


Where can I find the quiz?
You can find the quiz questions under https://bmw-mountains.com/de/bergwelten/quiz. You must be logged into your account in order to be able to answer the quiz question. You can answer the quiz question once per month. Points will be credited to your account when you answer the question correctly.
I have taken pictures but unfortunately, I no longer have a ski pass. How can I obtain the photos?
Our support team will be happy to look for your media and/or your missing ski pass number in the database. Please contact support under support_bmwmountains@bmw.com and include the following details:


• Registered email address and username

• Number of media you are looking for

• Type of media you are looking for (panorama photos, speed photos, ski movies)

• Name of the ski resort

• Date and approximate time when the media were taken

• Brief description (how many people, colour of skiwear…)


My points are not being displayed on my profile fully although I am certain that I have obtained them.
Please verify first whether you have correctly entered the ski pass as well as your saved details. Enter your ski pass number or upload a picture of your ski pass for automatic scanning.


Please note that points are only calculated and added to your profile twice a day (approx. 12:00 and 20:00). For this reason, it could happen that you only see the points from a recently entered ski pass the next day. If you have already added your ski pass to your profile, you will be able to update it manually under https://bmw-mountains.com/de/profil.


Missing or incorrect points could be due to the following reasons:


• Your ski pass has not been updated

• There are not media associated with your ski pass (ski movies, speed photos, photos)

• First access did not take place at this ski resort (destination)

• Faulty connection to ski lift operators

• A temporary technical issue


Should your points score be incorrect, please contact our support team directly: support_bmwmountains@bmw.com.

Please send the following details to our support team so that we can process your request thoroughly:


• Username and registered email address

• Amount and type of missing points

• The exact day (date) for which points are missing and which points are missing


I am not able to add my ski pass from the last season. Why not?
Unfortunately, you can only add ski passes from the current season, unless it is a rechargeable ski pass. Media from one of the previous years that have already been retrieved once can be found on your profile. Media that have not been retrieved will unfortunately be deleted by the ski lift operators after 60 days. 
Which number do I have to enter for my ski pass?
Please first select your ski resort when adding the ski pass. You will then be recommended possible ski pass number samples under the help icon. Look for your ski number on both the front and back side of your pass which should match one of the sample numbers:


• 3-part: these number is made up of three parts separated either by hyphen or slashes. Example: 467/77/32122 or 8000-765-3600

• 4-part: usually you will find the ticket number at the printed front side of the lift ticket. It consists of 4 parts separated by a hyphen. Prior to the first number there might be a * (which should not be entered). Example: 1-1234-12-234555

• Ski pass with WTP number: Enter the one of your skiing days and number printed on the back. Example: 6907CF24-0E3-13

• Dolomiti Skipass: If your ski pass has neither 4 nor 3 digits, enter the number on the back consisting of 2 digits. Example: 50/27653

• Swisspass: The number should be added without the seperators, incl. one of their skiing days and the postal code. Example: S75-764-258-879

• Ticketcorner: to be added 33000000000 with one of the skiing days. Example 33 000 000 000


If it is a ski pass number that requires a date, please enter the date of your ski day.


Should you require assistance, you are welcome to contact our support team to do so under support_bmwmountains@bmw.com. Please provide the following information in the message to our support team:


• Your username and registered email address

• Picture of your ski pass (front and back side)

• Date of your ski day

• Name of your ski resort

The system is only allowing me to upload a maximum of 4 ski passes per hour. Why?

For capacity reasons, no more than 4 ski passes can be entered per hour. This means that you will have to wait for 60 minutes after entering 4 ski passes before being able to add additional ski passes. 

I cannot see my statistics.
Unfortunately, there are no xDrive Cup statistics available for the following destinations:


• Davos — Klosters (CH)

• Lech/Zürs (AT)

• Courchevel (FR)

• Val D'Isere (FR)

• Kronplatz (IT)


This means that the ski pass will not appear in and cannot be added to the user profile if there are no media associated with the ski pass, as there is no additional information to be retrieved.

I want to update my ski pass.
You can update your ski pass via https://bmw-mountains.com/de/profil. Once there, please open your ski pass overview via “Your ski passes”.


Using the settings icon (small wheel on the right side of your ski pass number), you can then update your ski pass. 

I want to delete a ski pass.
You can update your ski pass via https://bmw-mountains.com/de/profil. Once there, please open your ski pass overview via “Your ski passes”.


Using the settings icon (small wheel on the right side of your ski pass number), you can then update your ski pass. 

I want to delete media from my profile.
As of right now, it is not possible to delete media from one’s profile manually. Please contact our support team directly regarding this matter: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:


  • • Registered email address or username

    • Which media should be deleted


I want to add my Snow Card Tirol.

You can add your Snow Card Tirol to your profile during your ski pass upload by selecting the “Snow Card Tirol” option under “Destination” instead of a destination. 


The number can be in 3 or 4 parts. You will find the ticket number at the printed front side of the lift ticket. Enter the number as shown on the ticket.


Bsp: 01-1234-12-234555

I want to add my “3-Täler-Pass”.

You can add your 3-Täler-Pass to your profile during your ski pass upload by selecting the “3-Täler-Pass” option under “Destination” instead of a destination.


The number can be in 3 or 4 parts. You will find the ticket number at the printed front side of the lift ticket. Enter the number as shown on the ticket.


Bsp: 01-1234-12-234555

I cannot / no longer log in.

If your username does not accept your password or your email address during the login process, it could be due to one the following reasons:


• Caps lock is on

• A typing error was made

• You have a second account (with different login details)

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)

• You are not fully registered as you have not yet confirmed your registration


Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:


• Registered email address and username


I cannot register.
If you are not able to register, it could be due to one of the following reasons:


• A temporary technical issue

• Your email address has already been used to register

• The password is too short (a minimum of 4 characters is required) or too long (a maximum of 16 characters is permitted)


Should one of these points be the case or if you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com. Please send the following details to our support team so that we can process your request thoroughly:


• Screenshot of the error message


The password reset link is not working.

Please contact our support team under support_bmwmountains@bmw.com to address this matter. Please provide the following details in your message:


• Your registered email address or username

• The email with the faulty link


I want to change my password.
You have two options to change your password:


• You can change your password in your personal settings area.

• You can change your password by requesting a password reset link before logging in.


Should you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com.


I receive an error message when trying to enter my ski pass.
Please contact our support team under support_bmwmountains@bmw.com to address this matter. Please provide the following details in your message:


• Your username and registered email address

• Photo of your ski pass (front and back side), or your ski pass number

• Date of your ski day

• Name of your ski resort

• Description of the error

• Screenshot of the error message


I want to download my pictures/videos. How does that work?
You can download your media with the help of the download function. You can find it in your gallery under https://bmw-mountains.com/de/profil/album-foto in the bottom right corner. By clicking there, you can select the pictures or videos that you would like to download. Once you have selected the media, click on the download button in the bottom right corner. Subsequently, the download will begin in your browser and you will have downloaded your pictures and videos successfully. 
I can only see a placeholder for my picture/video in my gallery. Why?

If you are only seeing a placeholder — without a picture — then this is due to a temporary error in the camera. This means that the camera’s shutter was released but that the video/photo was not recorded. In this case, there are unfortunately no media available. 

I can only see the speed of my speed photo and no picture. Why?

If you are only seeing a still image with the speed — without a picture — then this is due to a temporary error in the camera. Here, it was only the timing mode that was active. This means that only the speed could be read and that the camera’s shutter was unfortunately not released. In this case, there are unfortunately no media available. 

How can I delete my account?
If you no longer want to participate in the BMW xDrive Cup in the future and want your profile to be deleted, then you can do so in the “Settings” area of your profile. Any and all details provided as part of your registration with BMW Mountains will be irrevocably deleted.


Should you have any additional questions, please contact our support team directly: support_bmwmountains@bmw.com.

Please provide the following details in your message:


• Registered email address or username


You didn't find the answer to your question?

Then contact us directly by filling out the BMW Mountains contact form. We look forward to your message and will get in touch with you as soon as possible.

In order to answer your request in the best possible way, we also ask you to send us the following information in the contact form.

  • Registered e-mail address and username
  • Photo of your ski pass (front and back)
  • Date of your ski day
  • Name of the ski resort

or

* These particulars are mandatory. By sending us your data, you agree to our terms and conditions of use.

Please complete all the fields marked with * in order to enable us to contact you. For your security, your data is transmitted encoded.